FAQ

FAQ

Orders

How can I order?

You can order via our online store or by e-mail toinfo@arnotec.deto order.

Do I have to register or log in to be able to order?

Registration is not required to place an order. You can also place an order as a guest or send us an e-mail to info@arnotec.de.de.

However, only registered users have access to all data sheets and the order and quotation history.

My desired item cannot be ordered via the store. What should I do?

Despite our extensive range, it is possible that we do not yet stock your desired item. In this case, please contact our customer service at info@arnotec.deand we will check whether we can obtain the item for you.

How can I cancel my order?

If you wish to cancel during the production process, please contact our customer service at info@arnotec.deAs our prefabricated coaxial cables are customized products, cancellation is only possible as long as production has not yet begun.

Commercial goods can also be canceled later for a restocking fee. You can find our cancellation conditions in our general terms and conditions.

 

Delivery time

Where can I find the delivery date of my order?

The expected shipping date is shown in our order confirmation. You will also find this date in the subject line of the order confirmation e-mail. If “Delivery date following” is entered there, part of your order is still in the inflow. As soon as the complete material is available, you will receive an updated order confirmation with a shipping date.

Are your delivery dates inbound or outbound?

The dates stated in our acknowledgements of receipt and order confirmations are always outbound. Added to this is the time required by the shipping service provider for delivery. For standard shipping with UPS, this is usually 1-3 working days.

You can find an overview of shipping times here.

Can I pick up my ordered goods from you?

Due to our internal processes, it is not possible to collect your ordered items from our premises. We only ship with UPS or Dachser.

How is my delivery insured?

When delivered via UPS, your order is automatically insured up to an amount of €510. If the package is lost, the purchase price will be refunded up to this amount.

Please note: As we always ship with the Incoterm EXW, we are not responsible for lost parcels. Lost goods will still be invoiced and the €510 will be refunded as a credit note.

If you would like to insure your order for the full value and are not a self-insurer, we offer additional insurance for an amount of 1% of the net order value. You can select this option during the ordering process in our online store. If you order from us by e-mail and would like additional insurance, please let us know in your order.

Orders that are sent via a forwarding agent due to their weight or volume are generally insured for the entire value of the goods.

Product range

Can you assemble any connector type to any cable?

Unfortunately, there are certain cables for which only a limited number of connector types are available on the market. We do our best to provide the widest possible selection of connectors for each cable.

For most cables, however, we already have a large selection of connector types from different manufacturers.

Can you manufacture special cables that are not shown in the configurator?

We can also add extras to your desired cable that cannot initially be selected in the configurator. Providing the cable with a protective conduit, for example, is usually not a problem.

Do you have a special request that differs from our standard cables? Then contact us, we will be happy to help you.

Why is a cable drum automatically added to my order?

To guarantee maximum safety, cables and cable assemblies above a certain length are not sent to you as a ring, but on a drum. The exact length depends on the bending radius and the cross-section of the cable.

The drum is automatically added and calculated in the shopping cart for meter goods. For cable assemblies, the drum is added later and is not charged additionally.

Do you also offer individually designed breakout boxes?

In addition to our standard boxes, we also offer customized boxes. You can request these using our form. You can find examples of already realized solutions here.

Service

I would like to make a complaint about an item. How can I do this?

In the event of complaints or objections of any kind, please contact our customer service via e-mail (support@arnotec.de).

Who can I contact with technical questions?

For technical questions please contact our support will be happy to help you. If we are unable to answer a question directly, we will of course get back to you as soon as we have researched a suitable answer.